Required skills

Ability to

determine criteria for the identification of appropriate benchmarking partners and maintaining positive partner relationships consistent with enterprise goals and directions

access industry and enterprise benchmarking data

analyse and interpret a range of complex qualitative and quantitative data relating to enterprise operations and benchmarking activities

apply relevant communication and mathematical skills

identify enterprise goals and directions and explain the role benchmarking can have in achieving enterprise goals

develop and maintain positive relationships with benchmarking partners

work effectively as an individual and as a member of a team

use effective communication negotiation and leadership skills in a range of benchmarking interactions eg with benchmarking teams benchmarking partners and internal stakeholders dealing with change

use problemsolving skills in a range of situations

utilise information and communications technology including performance management project management statistical and modelling software

prepare a strategy for gathering and analysing customer feedback

develop a financial model for measuring Return On Investment ROI for benchmarking processes

develop and implement a communication and marketing strategy to inform stakeholders including senior management personnel at all levels of the organisation and customers of benchmark goals progress and outcomes

prepare benchmarking action plans that specify resource requirements methodologies milestones communication strategies and timelines and include mechanisms for linking with enterprise planning cycles and continuous improvement strategies

develop and implement strategies for the resolution of logistic resource cultural ethical and political issues raised during the benchmarking process including scheduling team release and involvement supporting individuals through change managing group dynamics confidentiality and commercially sensitive information dealing with diversity

develop performance indicators for the enterprise function department or process being benchmarked

implement the findings of benchmarking exercise including interpreting benchmarking results identifying areas for improvements building findings into targets and planning identifying possible indicators of enterprise andor department competitive edge and preparing a market profile

plan quantitative and qualitative data management strategies eg collection collation analysis presentation and reporting

prepare memorandums of understanding or contracts for benchmarking partners as appropriate

present reports according to legal and enterprise requirements

take action to improve own work performance as a result of feedback from others selfevaluation or in response to changed work practices and technologies

Required knowledge

Knowledge of

the role of performance indicators in benchmarking

the difference between performance and process benchmarking

relevant OHampS workplace and regulatory requirements

the critical factors required for successful and effective benchmarking processes and outcomes and the implications for enterprise benchmarking activities

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

The meat industry has specific and clear requirements for evidence A minimum of three forms of evidence is required to demonstrate competency in the meat industry This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time These requirements are in addition to the requirements for valid current authentic and sufficient evidence

Three forms of evidence means three different kinds of evidence not three pieces of the same kind In practice it will mean that most of the unit is covered twice This increases the legitimacy of the evidence

All assessment must be conducted against Australian meat industry standards and regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Competency must be demonstrated through sustained performance over time at an appropriate level of responsibility and authority under typical operating and production conditions for the enterprise

Effective management andor facilitation of a benchmarking process including related improvement activities must be demonstrated

Context of and specific resources for assessment

Resources may include

access to appropriate information sources including industry standards and research data similar businesses and industries

enterprise system information

workplace environment with typical operation and production conditions

Method of assessment

Recommended methods of assessment include

a thirdparty referee report of sustained performance at appropriate level of authority and responsibility

assignment focusing on understanding and application of principles and theory to workplace operations

simulation

workplace or industry projects with a focus on companyindustry environment and conditions

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander gender or language backgrounds other than English Language and literacy demands of the assessment task should not be higher than those of the work role

Guidance information for assessment

A current list of resources for this unit of competency is available from MINTRAC wwwmintraccomau or telephone

Benchmarking may be undertaken:

Improvements to efficiency might include:

Regulatory requirements may include:

Benchmarking strategies may include:

Communication may

Mathematical requirements may:

Stakeholders may include:

Benchmarking teams may include:

Benchmarking partners and benchmarks may be:

Benchmarking data may include: